Returns

How To Make a Return

To return an item, please click here: CREATE A RETURN

This will provide an optional prepaid UPS shipping label for returning your merchandise (USA lower 48 states only). The cost is $10 for the first item plus $5 for each additional item -- this will be deducted from your refund if you choose to use the label. Otherwise you may use your own shipping method and no deduction will be made from your refund. Mail items back to the address below. If you need assistance creating a return, please use the CONTACT US page or call 1-800-884-4046 (M-F 10am-5pm PT).

Return items by mail to:

Oddball

1801 NW Thurman St. Portland, OR 97209

USA

Return Policy

Unworn merchandise may be returned within 30 days of delivery for a refund.
Shoes must be returned in the original shoe box and be in resellable condition. Socks must be unworn with the original packaging.
We're sorry but Oddball does not offer exchanges. If you would like a different size, please place a new order online.
Worn or damaged merchandise will NOT be accepted for return.
Shoes must be in their original boxes. Socks must have their original packaging.
All items must be free of pet hair, smoke odor, perfume, etc.
Returned items that do not meet these conditions will be rejected and returned to you or charged a 25% restock fee based on our discretion.
Original outbound shipping costs are non-refundable.
Defective item claims must be made within 30 days of delivery. Please contact us for assistance.
Items purchased for use by costume departments, TV shows, movie production, or photo shoots are not eligible to be returned.

International Returns

International returns follow the same guidelines as domestic returns, however we cannot provide a pre-paid return shipping label. Please mail the merchandise back using a trackable delivery service to the address listed above and email us so we know they are on the way.

A Note on Oddball's Products

We love to bring rare, hard to find shoes to our bigfooted customers around the world. Many of the shoes we sell are extremely difficult to source in big sizes. In order to be fair and equitable to our loyal customers, we may take measures to prevent chronic returns. Oddball is not a "try on service" -- orders of the same shoe in multiple sizes or orders that contain shoes that will definitely be returned may be cancelled at our discretion.